Complaints & Enquiries (Email us @ complaints@blazeparkingmanagement.co.uk)
1.BPM will provide its complaints and enquiries address and procedure on Notice To Driver/keeper/hirer.
2.All the complaints & Enquiries (except disputing a PCN/ Appeal) must be directly made to BPM in the first instance by writing directly to us at the address mentioned below.
3.If the complainant is not satisfied with the response then the complainant may refer the complaint to IPC details of which can be found at www.theipc.info.
4.BPM will keep an internal Complaints register to record all written complaints.
5.BPM will record the following in complaints register:
a.date of complaint;
b.the complainant;
c.copy of complaint;
d.copy of all correspondence;
e.outcome;
f.details of corrective action required and undertaken to ensure the situation does not recur(where the complaint has merit).
6.BPM will acknowledge to the Complainant all complaints within 10 working days andconclude complaints within 20 working days. Where there are exceptional circumstances for not concluding the complaint within 20 working days BPM will write to the complainant and explain why the matter is not concluded and when it will be.
7.BPM will write to the complainant when the complaint is concluded.
8.BPM will maintain a register showing the last 36 months of complaints.
Complaints from Members of Parliament In addition to the requirements above.
Where a complaint is received from an MP the operator must, upon resolution of the complaint, refer the MP to the MP portal on the IPC website. The following statement will be included in any response to an MP:
“We are members of the International Parking Community (IPC) Accredited Operator Scheme (AOS). The IPC is a DVLA Accredited Trade Association (ATA) and has a Code of Practice and an Independent Appeals Service (IAS) that allows a Motorist access to an independent adjudication process on the lawfulness of Parking Charges issued by their members. An important condition of being an AOS member is that operators must adhere to The Code. If you are not content with the response, we have provided you with, you can refer this to the IPC who will investigate and provide you with a response. To make this process as simple as possible the IPC has created a communication portal on their website https://theipc.info/login for you to use. They have created a username for all members of Parliament. Your username will be your email address. An email will have been sent with your login details. There is an option for you to reset your password if you are unable to login. If you have any issues, please contact the IPC via email on mp.enquiries@theipc.info.”